Instruction Policy

INDIVIDUAL & BUDDY INSTRUCTION

Hitting – Pitching – Fielding - Catching

The intent of this instruction is to make a positive and lasting impact on a players skill and performance level. Students are expected to make a commitment to the lesson schedule and complete a series of sessions within a time frame consistent with muscle memory and instinctive reaction improvement. Multiple, consistent sessions are required to make lasting change. Single lesson sessions are available but offered primarily for in-season tune-ups and player evaluations.

 

Discounted prices are offered for 3 or 5 session packages with the following conditions:

Package fee must be paid in advance of first lesson

1. All sessions must be scheduled (later changes may be made based on instructor and facility time availability).
2. Phone reservations require a credit card and phone #. Cancellation or “No Show” without proper notice will result in a $50 (single lesson) charge.
3. In order to maintain the integrity and purpose – 3 session packages MUST be completed within a 6 week period. 5 session packages MUST be completed within an 8 week period. Sessions not completed without a legitimate (injury/illness) reason accepted by the DPA management, will be forfeited without refund.

UNUSED LESSONS ARE NON-REFUNDABLE AND NON-TRANSFERABLE.

REFUND POLICY

All prepaid lessons purchase blocks of time, include administrative fees and are, therefore, non-refundable. If the customer has failed to call our office to schedule lessons in a series within a reasonable amount of time, the lessons will be forfeited.

 

INSTRUCTOR AVAILABILITY

All lessons are pre-scheduled

Students may request a specific instructor for private instruction. In the event the requested instructor is unavailable for a specific session due to emergency or personal reasons, a qualified Diamond Players Academy staff instructor will substitute for that session. In this event the student may, if desired, reschedule said session for another acceptable time. NOTE: All Diamond Players Academy instructors are highly qualified and present the same information and training techniques as outlined in our training literature.

 

LESSON CANCELLATION / LATE ARRIVAL / NO SHOW / RESCHEDULE POLICY

1. In the event a student must cancel or reschedule a session, a 24-hour notice is required to avoid forfeiture of said session without refund.
2. Rescheduled sessions are subject to instructor and facility time availability, as well as package session completion policies.
3. Students arriving LATE for a scheduled session may receive (based on schedule restraints) a reduced session time.